Transferring your Records

If you wish to transfer you patient records to One Point Medical from another clinic you may download a Records Request form from our website and bring it with you, or arrive early at the surgery and we will supply one for you.

Appointments

When you book please advise the receptionist whether you think you will need a short, standard or long consultation to help us keep on schedule.

• If your doctor is behind schedule we will phone or SMS to let you know.
• If you are going to be late please phone or email to let us know. We may need to reschedule your appointment depending on circumstances.
• If you need to cancel or reschedule a consultation please let us know as soon as possible. Appointments cancelled with less than 4 hours notice will incur a fee.

On Arrival

We have two entrances. If using the main entrance please let a receptionist know that you have arrived. If using the disabled access entrance please ring the doorbell located next to the inside door and the nurse or receptionist will assist you.

Accounts

All accounts are payable directly after your consultation. The receptionist will process your Medicare and VAC claims. We accept Visa, MasterCard, Debit cards and cash.

Home Visits

We have chosen ‘National Home Doctor Service’ for your after hours medical care. They are open from 4pm weekdays, 10am Saturday, all day Sunday and public holidays. Phone 137 425 or please visit the homedoctor.com.au website.

Resources

Clinic Document Resources

• Request Medical Records
• New Patient Form
• Patient Information Sheet

Link Resources

• Read more about Mindscreen
• Read more about the Diabetes risk assessment tool