30 Minute Appointments Required For All Mental Health Care Plans
Please be aware that the ‘Standard appointment’ option during online bookings does not apply to mental health care plans.
Instead, a 30-minute appointment is required, so please select ”Mental Health Care Plan’‘ when booking online or call our friendly reception staff to make your appointment on (03) 9533 2800.
Please review the information within the appointment page before making your booking.
Appointments are available here on the Independent Doctors page via each available practitioner.
Alternatively, please phone our friendly reception staff on (03) 9533 2800.
Your first visit
Patients visiting our clinic for the first time will need to book a “long” consultation even if they have seen the doctor previously at a different clinic. A ‘Patient Details’ form can be downloaded here from our website to complete and bring with you, or you can arrive at the surgery 5 minutes early to fill it out before your consultation. Please bring any other relevant documents, X-rays or information regarding prescriptions as well.
If you are visiting One Point Medical for the first time regarding a mental health evaluation you will need to ring reception for information. Please do not book online.
Terms and Conditions for Account Payments
Payment Methods
Payments can be made through the following methods:
- Credit/Debit Card
- Bank Transfer
Payment Schedule
- Payments are due on the day of your consultation
- Telehealth: a deposit of $125.00 is required prior to your telephone appointment
- Late payments may incur additional fees of $5.00 for any outstanding account not paid within 24 hours of the consult day
Invoice and Billing
- Invoices will be issued weekly and sent to the registered email address
- All invoices must be paid within 24 hours of receipt
Late Payments
- A late fee of $5.00 will be applied to any overdue payments on a weekly basis until payment has been made
- Scripts and referrals must be paid upfront unless a prior arrangement has been made with your doctor
- Continued non-payment may result in possible debt collection action
Changes to Terms
- We reserve the right to modify these terms at any time. Any changes will be communicated at least 30 days in advance
Contact Information
For any questions or concerns regarding payments, please contact us at manager
onepointmedical.com.au
Practice Fees – Active as of 1st July 2025:
| Item | New Fees | Out Of Pocket | Rebate | Saturday Fees | Details |
|---|---|---|---|---|---|
| Short Consultation | $ 68 | $ 47.95 | $ 20.05 | $ 73 | (< 5 minutes) |
| Standard Consultation | $ 125 | $ 81.10 | $ 43.90 | $ 130 | (6-19 minutes) |
| Long Consultation | $ 230 | $ 145.10 | $ 84.90 | $ 235 | (20-40 minutes) |
| Prolonged Consultation | $ 335 | $ 209.90 | $ 125.10 | $ 340 | (40-60 minutes) |
| Review of Mental Health Plan | $ 230 | $ 146.35 | $ 83.65 | $ 235 | |
| General Mental Health Cons | $ 230 | $ 146.35 | $ 83.65 | $ 235 | (20 minutes) |
| Mental Health Cons and Plan | $ 245 | $ 138.80 | $ 106.20 | $ 250 | (Consultation and Plan > 20-40 minutes) |
| Mental Health Plan (Long) | $ 345 | $ 188.55 | $ 156.45 | $ 350 | (Consultation and Plan > 40 minutes) |
| ADHD Assessment | $ 450 | more information here | $ 450 | (60 minutes) | |
| Eating Disorder Consultation | $ 306.55 | $ 200.35 | $ 106.20 | (20 minutes) | |
| Menopause Consultation | $ 250 | $ 148.10 | $ 101.90 | (20-30 minutes) | |
| Loffty Mental Health Assessment | $ 59 inc GST | (Online Mental Health Assessment) | |||
* Please note that there is a reduced rate for children under 10 years of age.
Note our consultation fees increased up to 5% on the 1st of July 2025.
This adjustment is necessary due to rising operational costs across key areas such as:
- Staff wages and superannuation
- Medical supplies and equipment
- Electricity, rent, and other operating expenses
The Medicare rebates also increased on the 1st of July 2025, which helps reduce the out-of-pocket cost for many services.
We sincerely appreciate your understanding and ongoing support. This decision has been made by clinic management. Thank you for treating our team with kindness and respect.
One Point Medical has once again achieved AGPAL accreditation.
General practice accreditation is a voluntary process, and as such, not all practices undergo this regular independent on-site assessment.
To learn more about accreditation, please visit www.agpal.com.au/general-practice-accreditation
Transferring your Records
If you wish to transfer you patient records to One Point Medical from another clinic you may download a Records Request form from our website and bring it with you, or arrive early at the surgery and we will supply one for you.
Appointments
When you book please advise the receptionist whether you think you will need a short, standard or long consultation to help us keep on schedule.
- If your doctor is behind schedule we will phone or SMS to let you know.
- If you are going to be late please phone or email to let us know. We may need to reschedule your appointment depending on circumstances.
- If you need to cancel or reschedule a consultation please let us know as soon as possible. Appointments cancelled with less than 4 hours notice will incur a fee.
On Arrival
We have two entrances. If using the main entrance please let a receptionist know that you have arrived. If using the disabled access entrance please ring the doorbell located next to the inside door and the nurse or receptionist will assist you.
Accounts
All accounts are payable directly after your consultation. The receptionist will process your Medicare and VAC claims. We accept Visa, MasterCard, Debit cards and cash.
Home Visits
We have chosen ‘National Home Doctor Service’ for your after hours medical care. They are open from 4pm weekdays, 10am Saturday, all day Sunday and public holidays. Phone 137 425 or please visit the homedoctor.com.au website.
Resources
Clinic Document Resources
Link Resources
New Patient Information
To view our key services and why they are important for your overall health please visit our page here.
Category A rating
One Point Medical has once again received a category A rating on accreditation, demonstrating its commitment to quality and safety within the practice.